While Microsoft has, in general, been very intentional through the years in trying to stay out of building software for particular verticals, in recent years it has started building a story around what it calls “frontline workers“. These are typically people “in the field” such as construction workers, hospital staff, manufacturing maintenance staff, hospitality workers, etc., who are very mobile and yet need to work as cohesive whole. While Microsoft is not building an app for one particular industry, it is expanding its reach beyond desk-bound office workers and realizing the opportunity to expand offerings to employees on the go.

For example, the Shifts app in Microsoft Teams lets managers assign schedules to employees and more importantly, it lets employees view and switch shifts with other staff members.


Kaizala is a new app that started out in the Microsoft Garage, which is a branch of Microsoft where developers are allowed to play around with new and novel ideas just to test them out. With over 1 million downloads, it has made it to the Microsoft Garage Wall of Fame, even. It started out being developed in India and you can read a little about its history and the team that built it.

So What Is It?

According to Microsoft,

Microsoft Kaizala is a simple and secure mobile messaging app for large group communications and work management. It lets organizations communicate efficiently and securely within their own workforce and with their customers and partners. Kaizala makes it easy to connect and coordinate work with task workers, vendors, distributors, partners, and customers using a simple chat interface.

Kaizala lets mobile users send instant messages, send Kaizala Actions, schedule work, send invoices, provide training materials, and send attachments such as pictures, documents, videos, audios, and more. Kaizala also lets you get instant feedback from your users about anything you want. With Kaizala Actions, you can send out polls and surveys to a few users or thousands. When recipients respond, all responses are automatically aggregated and presented in an easy to view report to help with decision making.

Kaizal Checklist
Kaizala Checklist
Kaizala Actions
Kaizala Actions

The app is similar to apps like Microsoft-owned GroupMe, where you can quickly set up a group that connects users on their mobile devices so folks can chat. And like Facebook messenger or Teams, Kaizala utilizes “cards” that allow users to perform “actions” like creating a quiz or a checklist, scheduling a meeting, or submitting a photo of a receipt to someone. Another benefit of the app is that users can send one another their location, which can be especially helpful if you have workers on a large campus or even around town, who are trying to locate one another. One of the most important features is that the communication is secure. (All to often, front-line workers simply communicate with each other via texts, which are not secure.)

Kaizala also allows you to create your own custom actions that you can integrate with the app as long as set up custom connectors. Kaizala also comes with a number of Flow connectors so you can use Flow to perform actions within Kaizala that originate somewhere else (such as posting an announcement from SharePoint in a Kaizala group.)

Kaizala Retention and Tenant Policies
Kaizala Retention and Tenant Policies

There is a management portal where you can enable Kaizala for your organization, and even do things like institute retention and
tenant policies surrounding things like copying and sharing messages outside of company groups. (Note that when I tried to enable retention it told me I needed Kaizala Pro.)

In terms of licensing, this seems a little fuzzy for me right now. This is what I’ve gathered so far:

  • I have seen it show up in the app launcher of a client of mine who has an Office 365 Business Premium subscription.
  • When you go to the product page, it says the app is free but the “Pro” features cost money, which are “not available in my country” (which is the United States). I think this is because in some cases Kaizala uses the phone system (the way GroupMe will send a text message if a user hasn’t installed the app) but I’m not sure about that.

The biggest thing I’m curious about is the whether this will be its own app for the long run or if it will somehow integrate into Teams. There have been many times where Microsoft has made products with duplicate functionality. Sometimes they keep the products separate (think “inner and outer loop“) and sometimes, like StaffHub, it gets moved into another platform (in this case, Teams.) I’ll be curious where this one ends up.

With that all being said, go ahead and search for the app in your Google or Apple store and give it a whirl, and let me know what you think.



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